Frequently Asked Questions
Everything you need to know about your gear and our service.
What is your return policy for sports equipment?
We offer a 30-day return policy for most items. Equipment must be in its original packaging and unused condition. Please note that customized jerseys and final sale items are not eligible for return.
How long does shipping take for oversized items like treadmills?
Oversized items are shipped via specialized freight carriers and typically arrive within 7-14 business days. You will receive a tracking link and a phone call to schedule a delivery window.
Do you offer a warranty on high-performance gear?
Yes, all our products come with a standard 1-year manufacturer warranty against defects. Some premium brands may offer extended coverage, which will be specified on the product page.
Can I track my order in real-time?
Once your order ships, we will send a confirmation email with a tracking number. You can use this to monitor your package's progress directly on our website or the carrier's portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger equipment purchases.
Are the products on SportandLeisure.com authentic?
Absolutely. We are an authorized retailer for every brand we carry, ensuring that you receive 100% authentic merchandise backed by full brand support.